Wednesday, December 11, 2019

Voice Over Internet Protocol (VoIP) as a Communications Tool

Question: Describe about Voice over internet protocol (VoIP) as a communications tool? Answer: Voice over internet protocol (VoIP) as a communications tool Many businesses internationally have successfully introduced Voice over Internet Protocol (VoIP) in place of the traditional old telephone system. The term VoIP is defined as the process by which voice communications and multimedia sessions are delivered through Internet Protocol which is popularly known as internet. VoIP is also known as IP telephony or Internet telephony. (Poole, 2005) According to the research which was conducted by Cox revealed that VoIP is of four different types which are as follows: Self provided- this type of VoIP is mainly used for residential purposes such as Skype which is application software that enables free video calls across the world. IP telephony which is independent of internet- this type of VoIP is provided to make internet calls to the Plain Ordinary Telephone Service (POTS). For example, Net2phone. IP telephony with internet- this type of VoIP enables people to make calls through the broadband process. Business LAN or WAN- this type of VoIP formulates to replace the Plain Ordinary Telephone Service (POTS) and make use of network solution. There are several advantages of the VoIP. VoIP is technique of making phone calls with low cost, it also helps to utilize network capacity, it is not bounded to a particular location, it is compatible with other applications, it also has the feature to store the call history and has an advantage of voice recognition. VoIP also involves a lot of risk factor which includes development issue regarding risk in project management; there are questions on the quality and reliability of service. VoIP also involves the risk of spam internet telephony and also causes environmental risks. (Uys, 2009) References Poole, I. (2005). What exactly is VoIP?.Communications Engineer, 3(2), pp.44-45. Uys, L. (2009). Voice over internet protocol (VoIP) as a communications tool in South African business.Academic Journals. [online] Available at: [Accessed 12 Mar. 2015].

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